hoboTerms of Use

Mobile-first payment adoption across Indonesia has expanded accessible gaming options significantly; hobo operates within this context as a platform available only where local law permits. When you create a hobo account, you agree to our terms of use, which govern your access to live-dealer tables, sportsbook markets, slots, and esports coverage.

These terms are not a marketing document—they spell out your obligations to us and our commitments to you. We cover account eligibility, deposit and withdrawal rules, settlement procedures, dispute resolution, and our right to restrict or close accounts that violate policy. We also explain how our services are jurisdiction-restricted and why we require identity verification.

This page outlines the core conditions under which we operate hobo. If you have questions about a specific term, contact our English-language support team via the app or email.

Account Opening and Verification on hobo

When you register on hobo, you must provide accurate contact information—email, phone, and legal name. We use this data to create your account and send important notices. During signup, you also declare that you meet the legal age requirement under the laws of your jurisdiction and that you are not prohibited from using our services by any legal restriction.

hobo requires identity verification before you can fund your account or play. We collect your national ID number, date of birth, and a selfie photograph. We compare this information against public registries to confirm eligibility. Verification typically completes within one business day. If your documents are unclear or incomplete, we request resubmission at no cost. If verification fails—for example, if you do not meet the legal age requirement in your jurisdiction—we close your account and refund any deposited funds to your payment method.

Account integrity: We restrict one account per person. If we discover duplicate accounts, linked accounts, or shared device usage, we close all related accounts and withhold balances pending investigation.

Deposits and payment methods

hobo accepts deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). All deposits are processed instantly—your balance updates within seconds of payment confirmation. We do not hold deposits in escrow or reserve. Your account balance is live and available for play or withdrawal at any time, subject to any pending verification holds.

We do not charge deposit fees; however, your payment partner (mobile banking, local payment, online payment, etc.) may apply its own transaction fees. Check with your payment provider for details. hobo passes through the full amount you authorize to your account balance.

Withdrawals and settlement timing

To withdraw from hobo, you request a payout through the app. Your withdrawal defaults to the payment method you used for deposits, but you may register additional methods and select a different one. Once submitted, your withdrawal undergoes standard verification checks—we confirm your identity and receiving account details match your hobo profile. Approved withdrawals are released to your payment partner immediately.

Settlement time depends on your payment partner. e-wallet, mobile banking, local payment, and online payment typically credit accounts within minutes to a few hours. Bank transfers (e-wallet, mobile banking, local payment, online payment) may take longer, depending on banking hours and queue volume. hobo does not control these timelines; we process your withdrawal to the partner's system and their settlement speed determines when you receive funds.

We do not withhold withdrawals for promotional purposes or artificial delays. Verification is mandatory for regulatory compliance; if we need additional information before releasing your withdrawal, we contact you immediately via the app.

Note: hobo reserves the right to reverse a withdrawal if we detect fraud, unauthorized access, or violation of anti-money-laundering rules. Such reversals are rare and are communicated with evidence to the account holder.

Game Play, Settlement, and Account Restrictions

Live-dealer settlement on hobo

Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are settled by video outcome. Dealers broadcast rounds on camera; the video result is final and binding. Once a round settles on video, your balance updates automatically. We do not reverse or modify settled outcomes—what you see on video is the permanent record. If your app disconnects during a round, you can rejoin and see the outcome in your account history and balance.

Sportsbook markets and Liga 1 / Piala AFF

hobo publishes sportsbook markets on football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), motorsport (MotoGP), badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Markets settle once the real-world event concludes. We use official sources to confirm results. Settlement is automatic—no manual review unless we detect suspicious activity. All settlement records are stored in your account history.

If a match is postponed, abandoned, or cancelled, the market is typically voided and your stake is returned to your balance. If a match is replayed or rescheduled, the original market remains settled based on the official result; we do not re-settle markets for rescheduled fixtures.

Slot games and instant settlement

Slot games on hobo are powered by licensed third-party providers. Each spin is settled instantly—the outcome is determined by the provider's random-number generator, and your balance updates immediately. Slot results are final; no reversal or appeal process applies.

Account restrictions and closure

We reserve the right to restrict or close your hobo account if:

You violate our terms of service (fraud, money laundering, collusion, abuse of staff).
You are found to have duplicate or linked accounts.
You fail re-verification or provide false identity information.
We receive a legal hold or court order affecting your account.
Your jurisdiction restricts or prohibits access to our services.
You engage in activity we determine violates applicable law.

If we close your account, we notify you in writing with the reason. Any balance in your account is refunded to your registered payment method. We may withhold funds if we suspect fraud or if a legal hold is in place.

Dispute resolution

If you dispute a settlement or balance discrepancy, contact our support team via in-app chat or email. Provide your username, the fixture or round in question, and the time of the transaction. We review transaction logs and respond within business hours. If the dispute cannot be resolved informally, escalation to our compliance team may be required, which can take several business days.

hobo does not offer formal arbitration or external dispute resolution for account disputes. Our internal review is our final decision-making process.

Jurisdiction and service scope

hobo services are available only where local law permits. We do not name specific jurisdictions as legal or illegal; instead, we restrict access to supported regions. Users are responsible for verifying that access to hobo complies with their own jurisdiction's law. hobo cannot be held liable for legal consequences arising from your use of our platform in a jurisdiction where such use may be prohibited or restricted.

By continuing to use hobo, you acknowledge that you have read and agree to these terms. We may update our terms periodically; changes are effective when posted. Your continued use after an update constitutes acceptance of the new terms. If you do not agree to updated terms, you may close your account.

Legal and Jurisdiction Information

Service availability

hobo services are offered only where local law permits our operation. We do not name specific jurisdictions as legal or illegal; instead, we frame our service as available in supported regions and unavailable elsewhere. Users must check whether hobo is accessible in their own jurisdiction before registering. We retain the right to restrict or deny access to users in jurisdictions where we determine our services are not legally available. We monitor access patterns and may block IP ranges or payment methods from unsupported regions. If you attempt to access hobo from a restricted jurisdiction, your account may be closed and any balance refunded. We do not provide refunds for lost access or opportunity costs arising from jurisdictional restrictions. Our service availability is not a guarantee of legality in any jurisdiction; users are solely responsible for legal compliance.

Account eligibility

To hold a hobo account, you must be of legal age under the laws of your jurisdiction. We do not define a specific minimum age because age of majority varies by region and local regulation. Instead, you represent that you meet the legal age requirement where you reside. During verification, we confirm your date of birth against submitted identity documents. If we determine that you do not meet your jurisdiction's legal age requirement, we close your account and refund any balance to your registered payment method. You must also be legally permitted to use online gaming or sportsbook services in your jurisdiction; by registering, you represent that you are. Accounts must also comply with our terms of service, which prohibit fraud, money laundering, self-harm, and commercial use. Accounts found in breach are subject to closure and funds withholding.

Local-law responsibility

Users are solely responsible for verifying that access to hobo and use of our services comply with the laws of their own jurisdiction. hobo does not provide legal advice and does not warrant that our services are legal everywhere. Laws change frequently and vary by region, province, and city; it is your responsibility to stay informed. We recommend consulting a lawyer in your region if you are uncertain whether gaming or sportsbook services are permitted. hobo cannot be held liable for legal consequences arising from your use of our platform in a jurisdiction where such use may be prohibited or restricted. Your use of hobo after registering constitutes your acknowledgment that you have conducted your own legal review and determined that access is compliant with your local law.

Data and privacy scope

hobo collects personal data (name, date of birth, ID number, email, phone, payment account details) for account verification, fraud prevention, and regulatory compliance. We do not sell your data to third parties. Our full privacy practices are detailed in our privacy policyData collected for KYC (know-your-customer) verification is stored securely and retained for the duration of your account plus a legal retention period afterward. You may request deletion of personal data by contacting support, though we may retain information to comply with anti-money-laundering or legal hold requirements. Payment data (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, bank account details) is never stored in plain text; it is encrypted and processed only for deposit and withdrawal transactions.

Contact for legal inquiries

If you have legal questions about hobo, our terms of service, privacy practices, or compliance with your jurisdiction's law, contact our English-language support team via in-app chat or email (accessible through the hobo app and hobo.bet). We respond to legal inquiries within business hours; urgent matters may require escalation to our compliance team and may take longer. hobo does not provide legal advice; if you need guidance specific to your jurisdiction, we recommend consulting a lawyer licensed in your region. For data subject access requests, deletion requests, or complaints about our privacy practices, contact support with the keyword "data subject request" or "privacy complaint," and we will route your inquiry to our data protection team. Responses to formal legal requests (subpoenas, court orders) are handled in accordance with applicable law and may require time for legal review. We handle legal inquiries confidentially and do not disclose their existence or content unless legally required.