hoboFrequently Asked Questions

The full process takes approximately five minutes. First, download the hobo app or visit hobo.bet in your browser. Tap "Create account" and enter your desired username, email address, and a strong password (8+ characters). Next, enter your full name, date of birth, phone number, and confirm the terms of service. We will send a verification code to your email; enter this code to confirm ownership. Once email is confirmed, you must submit your identity document (national ID, passport, or equivalent) and take a selfie photograph for facial recognition. Our verification team reviews these documents within one business day. Once verified, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. After your first deposit, you can access all hobo sportsbook (Liga 1, Piala AFF, badminton, esports), live-dealer (blackjack, roulette, baccarat, Dragon Tiger), and slot games.

No. We at hobo allow only one account per person. Multiple accounts by the same individual are prohibited by our terms of service and violate anti-fraud regulations. We detect duplicate accounts using your name, date of birth, email address, phone number, and national ID number. If you open more than one account, all additional accounts will be closed and any balance forfeited. If you have forgotten your password or login details, use the "Forgot password" link on the login page to reset your password, or contact our support team for account recovery assistance. Do not create a new account; instead, recover access to your existing hobo account.

We at hobo collect personal data during account registration and identity verification: your name, date of birth, national ID number, email, phone, address, and payment account details. This data is stored securely using encryption (TLS 1.3) and is accessible only to authorized staff for account verification, fraud prevention, and regulatory compliance. We do not sell your data to third parties. We retain personal data for the duration of your account plus a legal retention period (typically three to five years for transaction records to comply with anti-money-laundering regulations). You may request deletion of your personal data by contacting support and including the keyword "data subject request." We respond to such requests within the timeframe required by applicable law. For full details, see our privacy policy

Yes. We at hobo accept deposits and withdrawals via all major Indonesian banks: mobile banking, local payment, online payment, and e-wallet. During deposit, select "Bank Transfer" from the payment method menu, then choose your bank. You will be shown a unique account number and a transfer reference code. Transfer the desired amount to this account from your bank app or ATM. The deposit appears in your hobo account within minutes of the bank confirming the transfer. For withdrawals, select "Bank Transfer," enter your bank account number and name, confirm the amount, and submit. Our system processes bank withdrawals within one business day. We also accept digital wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) and local payment; these often process faster than bank transfers. Choose the payment method that is most convenient for you.

If a deposit transaction fails—for example, if your bank declines the transfer or your digital wallet (online payment, e-wallet, mobile banking, local payment, online payment) runs out of balance mid-transaction—the transaction is cancelled and no funds are deducted from your account. Retry the deposit by selecting the payment method again and entering the correct details. If a withdrawal fails—for example, if your bank account number is incorrect—we will reverse the withdrawal and return the funds to your hobo account within one business day. Check your transaction history in your hobo account to see the status of any deposit or withdrawal. If a transaction shows "Pending" for more than 24 hours, contact our support team via in-app chat with your transaction ID, and we will investigate. Do not retry the same transaction multiple times; contact support first to confirm the issue.

We at hobo offer a weekly cashback promotion that credits a percentage of net losses back to your account as bonus funds. The exact cashback percentage and eligibility terms are displayed in the "Promotions" section of the hobo app or website; terms may vary by season and region. To qualify, you must have made at least one deposit during the promotion period and placed bets or played games during the week. Cashback is calculated on your net loss (total amount wagered minus total amount won) across all hobo games: sportsbook (Liga 1, Piala AFF, badminton, esports), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slots. Cashback is credited as bonus funds, not cash; bonus funds are subject to wagering requirements before withdrawal. Check the Promotions page for current cashback rates, eligibility criteria, and any restrictions. Cashback offers may be cancelled or changed without notice.

Live-dealer tables feature real dealers broadcasting from multi-camera studios in real time. You watch the dealer's actions via video stream and interact with the table via on-screen buttons. hobo offers blackjack, roulette, baccarat, and Dragon Tiger live tables. Slots are automated video games where you spin reels and match symbols for payouts. hobo offers many slot titles: Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others. Live-dealer games have fixed rules and payout rates set by the live studio provider. Slot games have programmed paylines and volatility; each spin is independent. Both live-dealer tables and slots accept real-money bets. Live games require video streaming (low-data mode available); slots work on any connection speed. Choose live-dealer tables for an interactive, social experience with a real dealer, or slots for quick, solo play.

In the hobo app or web browser, navigate to the "Sportsbook" section and select "Football." You will see upcoming Liga 1 matches, Piala AFF tournaments, and other football leagues (Champions League, Premier League). Choose the match you wish to bet on. A list of available bets appears: match winner (Home / Draw / Away), over/under goals, handicap bets, and more. Tap the odds for your selected bet; a bet slip appears on the right side of the screen. Enter your stake (the amount you want to bet) and review the potential payout. Tap "Place bet" to confirm. Your bet is submitted immediately and a confirmation appears in your transaction history. During a live match, you can also place in-play bets; odds update in real time as the match progresses. All bets are final once submitted.

Yes. We at hobo offer sportsbook markets on esports tournaments and matches: Mobile Legends, Free Fire, PUBG Mobile, and other competitive titles. Navigate to the "Sportsbook" section, select "Esports," and browse upcoming tournaments. Betting rules for esports are identical to football: select a match, choose your bet type (match winner, map winner, handicap), enter your stake, and confirm. esports matches often have multiple bet markets available, such as total kills, player performance, and round outcomes. Odds update as tournament schedules change and matches approach. All esports bets are settled based on official tournament results.

hobo offers English-language support via in-app chat during business hours. Our support team responds to live-chat inquiries within minutes during peak hours and within one hour during off-peak times. For urgent issues outside business hours, send an email to our support address (available in the hobo app's "Help" section); we respond to emails within one business day. Common issues resolved via live chat include password reset, account verification status, deposit and withdrawal troubleshooting, and game rules questions. For formal legal or compliance inquiries, mark your message "legal request" and allow two to three business days for response.

On the hobo login page, tap "Forgot password?" Enter the email address associated with your hobo account. We will send a password-reset link to that email. Click the link in the email (valid for 24 hours) and create a new password. Use your new password to log in. If you do not receive the reset email within five minutes, check your spam or junk folder. If you cannot access the email address linked to your hobo account, contact support via in-app chat or email with proof of identity, and our team will help recover your account. Do not attempt to create a new account; account recovery is faster and preserves your account history and balance.

hobo services are available only where local law permits online gaming and sportsbook activity. We do not publish a list of "legal" or "prohibited" jurisdictions because gaming laws vary widely and change frequently. Instead, we restrict access in regions where we determine availability is uncertain or prohibited. If you attempt to register or access hobo and are blocked, it means our platform is not available in your jurisdiction. Do not attempt to bypass restrictions using VPNs or proxies; such attempts may result in account closure. We recommend consulting a lawyer licensed in your region if you are unsure whether gaming services are permitted. For clarity on service availability in your specific location, contact our support team; they cannot provide legal advice but can explain our access policy.