hobo Casino & Sportsbook Data Care

This page describes what we collect when you use hobo and how we keep that data protected. When you register, deposit, or place a bet on our live-dealer tables, sportsbook markets, or slot games, you share personal information with us. We use that data for account verification, fraud prevention, payment processing, and regulatory compliance.

We at hobo do not sell your data to third parties. We encrypt sensitive information and store it securely. Our servers may sit outside your jurisdiction, but we apply the same protection standards regardless of location. This privacy policy explains our practices in plain terms—what we collect, how long we keep it, and what rights you have.

If you have questions about your data or our privacy practices, contact our support team via the hobo app or email. We respond within business hours.

What We Collect on hobo

Account and identity data

When you register on hobo, we collect your email address, phone number, legal name, and date of birth. We use this information to create your account and send you important notices (security alerts, withdrawal confirmations, policy updates). During identity verification, we ask for your national ID number and a selfie photograph. We compare this data against public registries to confirm you meet the legal age requirement in your jurisdiction and to prevent account fraud.

We retain identity data for the duration of your account plus a legal retention period afterward (typically two years) to comply with anti-money-laundering regulations. If you close your account, we store your identity documents in a secure archive for this retention period before deletion.

Payment and transaction data

We collect payment method details—your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account information (mobile banking, local payment, online payment, e-wallet)—for deposits and withdrawals. We never store your payment credentials in plain text. Instead, we encrypt this data and store only a reference token that our payment processor uses to execute transactions. When you submit a deposit or withdrawal request, our system sends your encrypted reference to the payment partner; the partner processes the transaction and confirms completion to us.

We also log all transaction records—deposit amounts, withdrawal amounts, timestamps, and settlement status. These records are retained in your account history indefinitely for your reference and for regulatory audits. We do not share transaction logs with third parties except where required by law (e.g., anti-money-laundering investigations).

Gameplay and betting data

We log every bet you place on hobo—the match or game you selected, your stake amount, the outcome (win/loss/void), and settlement time. We retain this data indefinitely in your account history so you can review your activity and settle disputes. We also track your login history, device information (phone model, operating system), and IP address for security purposes. If your account is ever compromised, this data helps us investigate unauthorized access.

We do not use gameplay data to profile you for marketing. We do not sell or share your betting preferences with third parties. We may use aggregate, anonymized data (e.g., "thousands of hobo users placed bets on Liga 1 matches") for internal analytics or to improve our platform, but this data is never tied to your identity.

Device and usage data

When you use the hobo app, we collect information about your device—device model, operating system, app version, and unique device identifier. We use this data to optimize app performance and troubleshoot technical issues. If you experience a crash or slow load time, our system logs the circumstances so our engineers can investigate. We do not use device data to track your location or behavior outside the app.

We also collect cookies and similar tracking identifiers to maintain your login session and remember your preferences (language, payment method defaults, etc.). These cookies do not track you across other websites; they are hobo-specific only.

How We Protect and Share Your Data

Data security on hobo

We at hobo maintain data security practices including encryption, access controls, and regular security audits. Our servers are located in secure data centers with physical and digital security measures. Only authorized hobo staff have access to your data, and we require multi-factor authentication for any employee accessing sensitive information.

We do not guarantee absolute security—no platform is immune to data breaches. However, if we detect unauthorized access to your hobo account, we notify you immediately and help you secure your account. We recommend using a strong, unique password and enabling two-factor authentication (if available) on your email address to protect your account.

Third-party processors

We work with third parties to run hobo. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank) access your payment data to execute transactions. Our hosting provider stores our servers and database backups. Our email service provider sends you account notifications. We require all third parties to sign data protection agreements and comply with privacy standards equivalent to our own.

We do not share your identity or payment data with marketing companies, data brokers, or analytics firms. We may share anonymized, aggregate data (e.g., "Liga 1 matches received the most bets last month") for legitimate business purposes, but this data cannot identify you.

Your rights regarding your data

You have the right to request access to your personal data held by hobo. Contact our support team with the keyword "data subject access request," and we will provide a copy of your data within a reasonable timeframe (typically two weeks). You may also request deletion of your data, though we may retain some information to comply with legal obligations (e.g., anti-money-laundering rules or outstanding account balances).

If you believe our data practices violate your privacy rights, you may file a complaint with your local data protection authority or contact our support team for internal escalation. We take data complaints seriously and respond within business hours.

Cookies and tracking

We use cookies to maintain your hobo session and remember your preferences. These cookies are essential for the app to function. You can disable cookies in your device settings, but this may prevent you from logging in to hobo. We do not use cookies to track you across other websites. Our app does not contain third-party tracking pixels or analytics from external companies.

Data retention and deletion

We retain your account data for as long as your account is active. Once you close your hobo account, we retain identity documents and transaction records for two years (required by anti-money-laundering law) before deletion. Your gameplay logs are archived indefinitely for settlement dispute resolution. We delete cookies and device identifiers when you log out or uninstall the app.

If you request account deletion and have a non-zero balance, we first pay out your balance to your registered payment method. Once your balance is zero and the legal retention period has elapsed, we delete or anonymize your personal data.

Updates to this policy

We may update this privacy policy to reflect changes in our practices or to comply with new regulations. We notify you of material changes via email or in-app notification. Your continued use of hobo after a policy update constitutes acceptance of the new terms. If you do not agree to updated terms, you may close your account.